- PNA Title Services LLC
The Top 100 People in Real Estate Magazine
Updated: Jan 19, 2021
We are pleased to announce that Mr. Nithish Raju will be featured in the Top 100 People in Real Estate magazine.
Nithish is the CEO and founder PNA Title Services, leading one of the fastest-growing BPO service providers in Delaware with a growing portfolio of clients and millions of dollars in revenue. Headquartered in Delaware, PNA Title Services is a highly rated specialty service provider and prides itself on setting the standard for quality, customer service, turnaround time, and speed of resolution by providing SMART solutions for all the clients. While PNA Title Services started humbly, the firm has grown considerably since its founding—driven by grit, determination, and Nithish’s expertise.
Read more about Nithish here: https://lnkd.in/db8FZ3Q
In 2013, Nithish Raju boarded a plane from his home in India and landed in Ohio and then moved to Delaware with just $4,000 in his pocket, determined to realize the American Dream for himself and his family. As his wife waited thousands of miles across the ocean, Nithish set up shop in his hotel room, driven to succeed. Growing up in poverty and hunger, he’d learned about hardship and adversity early in life, and he was on a mission to break the cycle. Now, just seven years later, he is the CEO and founder PNA Title Services, leading one of the fastest-growing BPO service providers in Delaware with a growing portfolio of clients and millions of dollars in revenue—at just 30 years old. In the past year alone, Nithish has seen his company grow its yearly sales volume by 70% and its staff increase twentyfold. “My empty pocket and my empty stomach taught me a very good lesson in life, and that makes me determined to succeed in this business, and equally determined to help my clients succeed,” he says.
Nithish founded PNA Title Services in 2013 originally under a different name, when he was 25 years old, and rebranded it to reflect its current name in 2017. Headquartered in Delaware, PNA Title Services is a highly rated specialty service provider and prides itself on setting the standard for quality, customer service, turnaround time, and speed of resolution by providing SMART solutions for all the clients. Nithish and his team use their expertise and experience to help clients who are selling or buying homes by providing an unofficial opinion on price and offering the smartest solutions possible, using technology, new product development, and solution engineering to help clients be more efficient and reduce costs.
As CEO, Nithish is a hands-on leader who works closely with his staff as well as his clients. While overseeing operations and managing new strategic partnerships with marketers, agencies, and channel partners, and the myriad other responsibilities of running a growing firm, Nithish, himself, works on the sales floor and directly with clients, helping them make the best decisions. While PNA Title Services started humbly, the firm has grown considerably since its founding—driven by grit, determination, and Nithish’s expertise. When Nithish started the company, he was so dedicated to its success that he camped out in the original office space, unheated, sleeping on the floor and showering at a local fitness center. But it wasn’t just about his own success, even in those tough early days. “My intention was to hire more people and create more jobs,” he says. “There are not many jobs in Delaware. I wanted to create more jobs in the industry for people here, and we have.” With a friend, Regina Steppi, hired on as CFO, the company steadily grew.
Today, PNA Title Services has expanded its office to triple its original size to support a swelling staff. Still, despite its growth and success, for Nithish, the most important thing is the human connection not only with clients, but with employees. “I treat everyone in the office as a family member,” he says. “Our employees are so positive about the company, and they really enjoy working here, and I really like that I’ve created such a great environment for them to work. More than a proprietor, I like to see myself as a leader. I pay respect to everybody, and respect their expertise and appreciate their contribution to our company.”
Nithish is also incredibly grateful for the people in his life who have stood by him throughout his journey. Regina Steppi has provided continuous contribution to the company from its early days, handling the finances, and Nithish’s brother, Ajay Raju, has also been a huge source of support. “I also want to thank my wife, Harshavardhini,” he says. “She really supported me in every way. We got married, and then I was away from her, here, setting up this company for almost a year, and she was supporting me from afar. Now she’s by my side, along with our two-year-old, supporting me here.”
Founder & CEO — PNA Title Services, LLC